Frequently Asked Questions

How long does it take for my order to arrive?

When I receive my order, can I light my candle and use my diffuser and wax melts straight away?

Why do you use soy wax, why is this better?

My candle is generating some smoke when alight, why is this?

Are all your products vegan friendly and cruelty free?

I am missing an item from my order, what do I do?

An item from my order is wrong, what do I do?

My order was delivered damaged, what should I do?

How do I create an account?